How long do deliveries take?

You can choose between standard delivery and express delivery.

Standard delivery
With a standard delivery, goods which are in stock are generally delivered within 2 to 4 working days.

Express delivery
If you require a particularly quick delivery, we offer an express delivery as a special service. Orders for goods which are in stock that we receive by 14.00 at the latest (Monday to Friday, excluding public holidays) are dispatched on the same day and delivered to you on the following working day (Monday to Friday, excluding public holidays) between 8.00 and 18.00.

Only items which are available for immediate delivery can be delivered to you on the following day, irrespective of the express status. Please note the appropriate default settings in the detailed view for the product you want.

Note on different delivery deadlines for your order:
If your order contains items which have different delivery deadlines, these will not be dispatched until all of the items in your order are ready to be sent to you.

Who delivers the goods I have ordered?

We generally use DHL to deliver our orders. In some countries to which we deliver, we reserve the right to opt for a transport courier which is more suitable for you.

Please note that you should be at home to receive the order when it is delivered. When you place your order, you have the option of specifying an alternative address for delivery. If DHL finds that nobody is around to receive a delivery, you will receive a note in your letter box informing you that your goods could not be delivered. This will contain details of the time when delivery will be attempted again. DHL will generally attempt to deliver goods three times before the goods are returned to us.

How can I check the delivery status of my order?

You can view the delivery status of your order directly online at any time. When you receive confirmation that your goods have been dispatched, your order is deemed to have been accepted and the purchase contract is concluded. The dispatch confirmation sent to you by e-mail contains a package tracking number and a link to our transport courier. You can access this link to view the delivery status of your order directly online.

How much are the shipment costs?

Our shipment costs are made up of two pricing components. Firstly, there is the flat-rate logistics charge incurred for providing the goods and packaging them correctly; secondly, there are the costs of delivering the goods which vary depending on the method of shipment used, such as standard delivery or express delivery, and the value of the shipment. Our delivery costs always include the cost of insurance.

A summary of the most important information:

Is the order insured during shipment?

All goods which you order from us are always insured against loss or damage during shipment.

Ordering From Abroad

Information in the Falk Online Shop is available in German and English. You can select the language you want in the selection window at the top right.

We offer you a choice of currency from EURO, Swiss francs and English pounds.

We make every effort to deliver your order anywhere in Europe. You can see a summary of the countries we deliver to in the Shipment cost table above .